My HP Officejet 3500 printer worked fine on my PC till one of my hard disc got damaged and physically removed. My printer software was installed on that L drive. HP Printers - Uninstalling the Printer Software (Windows) This document is for HP printers and computers with Windows. Uninstall the HP print driver and software using the Windows Programs and Features tool, and then remove the printer from the list of installed devices.

1. Download Hp Printer Installer
2. Hp Printer Installer

Sometimes you need to completely remove printer drivers, as you may be experiencing strange errors/conflicts/freezes etc.

Follow these steps to remove all traces of a printer driver quickly and cleanly.

11 Steps total

Step 1: Download the Kyocera Printer Deleter Utility

Visit http://www.kyoceramita.com.au/SUPPORT/Pages/LegacyUtilities.aspx and download the 'Driver Deleter' utility. The latest version at time of writing is here: http://www.kyoceramita.com.au/support/Legacy%20Utilities/Deleter.ZIP

Step 2: Unzip and Open the Application

Unzip the downloaded .zip file using your favourite program (I use 7-Zip), then open 'deleter.exe'.

Step 3: Wait for All Information to be Gathered

This step can take a few minutes, but I have found that sometimes it freezes. If it stays like this for more than 10 minutes, close the application using the red cross in top right corner.

Step 4: Delete Printer from Printer Tree

Expand the 'Printers' tree, select the printer you want to delete, then select 'Delete' from the 'Actions' menu.

Step 5: Reboot if Requested

At this point, it is sometimes requested that you reboot to remove all files. If this message appears, reboot your PC then restart the Printer Deleter utility.

Step 6: Delete Orphaned Files

Expand the 'Orphans' tree, select the 'Files' folder, then select 'Delete' from the 'Actions' menu.

From the application help file: When printers are deleted manually from your computer, printer files and registry items may be left behind. These items are displayed in the Orphans tree view, and should be deleted to avoid conflicts with new printers.

Step 7: Confirm Deletion of Orphaned Files

Select 'Yes' to confirm removal of Orphaned files.

Step 8: Delete Orphaned Registry Files

Expand the 'Orphans' tree, select the 'Registry' folder, then select 'Delete' from the 'Actions' menu.

Step 9: Confirm Deletion of Registry Files

Select 'Yes' to confirm removal of Orphaned Registry files.

Step 10: View Help File for Further Information

Select 'Help Topic' from the 'Help' menu.

Step 11: Driver Deleter Help

The help file will explain what each tree menu represents and how to remove the files.

This utility has been a life-saver over the years. If you have any type of printer related problem, I strongly suggest removing unused printer drivers and their orphaned files first, then once completed, install the latest printer driver(s) for your printer of choice.

References

• 7-Zip Open source File Archiver
• Kyocera Utilities

29 Comments

Download Hp Printer Installer

• Sonora
  Tom.Milliner Oct 20, 2010 at 09:46am

  Thank you for sharing your tip.

• Thai Pepper
  Emerson Leal Oct 20, 2010 at 01:21pm

  Nice share, good job!

• Chipotle
  Adam Rush Oct 20, 2010 at 02:31pm

  It really is a great little utility. I'll post some more How-tos when I find the time; I've picked up loads of little gems over the years!

• Mace
  Martin2012 Oct 21, 2010 at 05:01am

  looks V useful

• Cayenne
  eDimensional Oct 22, 2010 at 10:26am

  Thanks, I actually ran into this problem last week. I used the MMC console, added the Print Management snap-in and was able to remove it that way. But that method only works on Windows 7, on XP the situation gets stickier. Of course, this happened on XP. I will try this utility next time I run into this. Thanks again.

• Tabasco
  Jim3812 Nov 2, 2010 at 03:08pm

  Hmm. This doesn't seem to see printer installed from a networked print server.

• Chipotle
  Adam Rush Nov 17, 2010 at 10:25am

  I've just tried this at work on my XP SP3 machine and can confirm it finds network printers.

• Mace
  hsc5775 Feb 13, 2013 at 04:03pm

  i am to late

• Chipotle
  Adam Rush Feb 14, 2013 at 08:54am

  Too late for what?

• Habanero
  Lauren7060 Feb 20, 2013 at 06:56pm

  You saved my day with this one!!! THANK YOU!

• Chipotle
  Adam Rush Feb 21, 2013 at 11:03pm

  You're very welcome Lauren.
  Glad to see its still useful :-)

• Mace
  molan Aug 14, 2013 at 04:11pm

  Very handy utility. I just used it to remove the printers on a 2008 Terminal Server that wouldn't let me remove them via print management!

• Anaheim
  Pine Sap Mar 2, 2014 at 07:31pm

  Excellent utility! Apparently, Kyocera's uninstall utility works whereas HP's fails for their own product. My HP C7250 seems to be fully installed now for the first time in 3 years. I've been 'limping' along with the generic Windows printer driver which allows most print features but none of the other Scan, OCR, etc features this printer is capable of doing. The HP Print and Scan Doctor and HP Add A Device software could not find my Network printer, HP Solution Center crashed with a message that the install was not complete. All that while my HP C7250 was listed in Windows/Devices and Printers and all my programs were able to print to it. HP's excellent Hardware deserves better Software and less ambiguous, more Clear Instructions. Thank you for the link to Kyocera's utility.

• Chipotle
  Adam Rush Mar 6, 2014 at 10:06pm

  I still use it myself. Not found better to date!

• Pimiento
  Chander Jul 23, 2014 at 01:34pm

  Epson tm t82 thermal printer driver. I have win7 x86 doesnt find any networked printers from any print server.
  Any resolve on this. Would love to utilize this little gem.

• prev
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Hi SPerrier,

1)Which fixit did you run? Please provide the link

Hp Printer Installer

2)Do you get any error message when reinstalling the printer?

Step 1: Use the Windows Installer Cleanup utility toremove any entries that are related to the product that you are having difficulty installing (HP Printer software):

Download and then install the Microsoft Windows Cleanup utility. To do this, visit the Microsoft Web site:

Save the file to the desktop. When the download is complete, double-click the file, and then follow the directions. When installation is complete, click Start, point to All Programs , and then click Windows Installer Cleanup.
In the Installed Products list, remove any entries that are related to the product that you are having difficulty installing. If there are too many entries, click Select All, and then click Remove. When you have removed all the entries, click exit, and then start the installation of the product

Description of the Windows Installer Cleanup Utility

Step 2:Put the computer in clean boot and reinstall HP Printer software

Follow Step 1 in the link below,

How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7

http://support.microsoft.com/kb/929135

Important: - Remember to put the computer back to normal startup follow step 7 in the link.

Regarding Lexmark printer issue,

Step 3:Download and install the latest Lexmark software from the device manufacturer’s website.

Thanks and Regards:

Ajay K

Microsoft Answers Support Engineer

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